For all UK Tours we include Refundable Bookings which, if something unforeseen listed within the Refundable T&Cs that prevents you from attending your booking and you are forced to cancel you will receive 100% refund giving you more confidence to book in advance.
Some valid reasons why you are unable to attend your booking:
General Conditions of Refund and full information on what will and will not be refunded is available. To view more scenarios and simple evidence required see Link to Refundable T&Cs
Once we have received payment for the deposit or the full balance we will email you or your group organiser confirming receipt and details of what you need to do should you be unable to attend your booking.
A unique reference number is assigned to each passenger. This is updated with any payments made up to the date of departure. The unique reference number will be required if applying for a refund. We will give this reference number to you as organiser or to the person who needs to request a refund along with the link required to apply online.
Please be advised that this is for cancellation only, if you or any of your group members require a more comprehensive travel insurance cover while you are away you will need to take this out separately.
For overseas travel it is essential that you have the appropriate travel insurance when you go on one of our holidays. We are able to refer you to our business partners Towergate Travel Insurance. Please click here where you can find out more and request a quotation.
Towergate Travel Insurance is arranged and administered by David Oliver Associates and underwritten by AXA Insurance UK plc.
David Oliver Associates is authorised and regulated by the Financial Conduct Authority. FCA No. 796609. Full details can be found online in the Financial Services Register or by contacting the FCA on 0800 606 1234. © 2016 David Oliver Associates. All rights reserved.
Towergate Travel is a trading name of Towergate Underwriting Group Limited which is authorised and regulated by the Financial Conduct Authority.Registered in England No. 4043759. Registered address 2 Minster Court, Mincing Lane, London, EC3R 7PD FCA No. 313250.
In order to implement Refundable Bookings, we have had to change our terms and conditions which are applicable from 13th April 2021.